Related skills
project management agile cross-functional collaboration leadership microsoft excel📋 Description
- Lead a Customer Service team to prep product and program launch requirements.
- Collaborate across departments to ensure smooth, successful releases.
- Guide the team through complex issues; act as escalation point for critical matters.
- Represent Customer Service in cross-functional initiatives and align with standards.
- Lead product training and knowledge enablement; maintain accessible resources.
- Oversee release planning, testing, material validation, and issue resolution.
🎯 Requirements
- 5+ years in a similar leadership role.
- Demonstrated leadership with sound judgment.
- Highly team-oriented with a track record of success.
- Flexible hours to cover teams, meetings, and after-hours work.
- Strong analytical and problem-solving skills for complex issues.
- Bachelor's degree in business or related field.
🎁 Benefits
- Medical, dental, and vision benefits.
- 401(k) with company matching and profit sharing.
- Generous vacation and paid holidays.
- Personal and professional growth opportunities.
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