Related skills
google workspace microsoft office gmail sheets docs📋 Description
- Oversee day-to-day operations of Customer Service to ensure exceptional service.
- Monitor KPIs and staff productivity; identify trends in issues.
- Guide and support subordinates; handle escalations promptly.
- Maintain clear communication within team and other departments.
- Audit processes regularly and provide performance reports to leadership.
- Act on customer feedback to drive continuous service improvements.
🎯 Requirements
- Excellent verbal and written communication; customer-centric mindset.
- Strong interpersonal and training skills; coach staff.
- Ability to delegate recurring tasks and reports to subordinates.
- Proficiency with Google Workspace and Microsoft Office.
- 7-10 years of experience in a call center or customer service.
- Bachelor's degree in Business or related field preferred.
🎁 Benefits
- Health, wellness, and financial planning programs.
- Benefits may vary by country for international employees.
- Access to the iHerb Benefits portal for full details.
- Programs designed to support employees and families.
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