Coach and develop high-performing customer service reps or licensed agents (P&C)
Provide coaching, support, and training to direct reports
Meet weekly, monthly and quarterly department objectives
Hold team members accountable for processes and procedures
Identify process improvements and recommend changes to leadership
Achieve service level benchmarks through workforce management

🎯 Requirements

Bachelor's degree preferred
3+ years leading customer service in a call center
3+ years in insurance sales/service/underwriting with increasing responsibility
P&C or Personal Lines licensing preferred
Strong analytical skills to synthesize data and drive meaningful change
Ability to communicate effectively internally and externally

🎁 Benefits

Stock options for all employees
Unlimited Paid Time Off
Health, Dental & Vision insurance with employer HSA
401(k) Retirement Plan
Continuing education and licensing paid for
Team-focused culture with regular events

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