Related skills
customer success renewals leadership revenue retention tam📋 Description
- Build and lead the CS organization and strategy
- Own customer health, retention, expansion, and value
- Design end-to-end CS strategy across onboarding, adoption, renewal
- Hire onboard and develop CS leadership and ICs
- Define role charters, success metrics, and capacity models
- Scale CS processes and playbooks for onboarding, QBRs, and renewals
🎯 Requirements
- 5+ years in CS, AM, or post-sales leadership in B2B SaaS
- Experience building and scaling CS teams from the ground up
- Experience managing CSMs, TAMs, and Renewals (or equivalent)
- Strong background with technical customers (engineering-led or dev-focused)
- Experience partnering with enterprise Sales teams
🎁 Benefits
- Competitive compensation, including salary, equity, and benefits
- Flexible remote-first culture
- Opportunities for professional growth and advancement
- Help shape a world-class support function for enterprise customers
- Inclusive, innovative culture where your ideas matter
- Salary range: $150,000-$190,000
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