Customer Service/Ground Operations Agent

Added
4 days ago
Type
Full time
Salary
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Related skills

customer service security procedures baggage handling ground operations airline industry

πŸ“‹ Description

  • Process tickets, check baggage, monitor carry-on sizes; assign seats.
  • Provide arrival/departure times, boarding procedures, seating.
  • Marshal planes and push back the aircraft.
  • Handle denied boarding; re-accommodate customers; vouchers.
  • Operate heavy equipment (tugs, tractors, loaders, deicers).
  • Enforce safety, security; follow FAA and airport regulations.

🎯 Requirements

  • 1 year customer service experience; airline industry preferred.
  • High School Diploma or GED.
  • Must be 18+ and have a valid driver's license.
  • Read, write, and speak English to interact with customers.
  • Basic computer skills and general office equipment.
  • Willing to work nights, weekends, holidays.

🎁 Benefits

  • Profit sharing
  • Medical/Dental/Vision/Life/Disability Insurance
  • Medical Travel Reimbursement
  • 401K with employer match
  • Employee Stock Purchase Plan
  • Paid vacation, holidays, and sick time
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