Customer Service Graduate

📋 Description

• Safeguard Ebury and clients from financial crime risk.
• Resolve customer issues via email and chat.
• Liaise with a wide range of requests in the team\'s workflow.
• Manage information requests relating to client accounts.
• Efficiently manage a portfolio of cases and tasks.
• Proactive follow-up with clients and sales reps for timely completion.

🎯 Requirements

• University degree
• Diligent with excellent attention to detail
• Proactive, able to work within strict timeframes and under pressure
• Strong written and verbal communication skills
• Empathetic with strong active listening skills
• Co-operative and comfortable working in a team
• Fluency in English and Spanish; other languages a plus

🎁 Benefits

• Competitive starting salary with annual discretionary bonus.
• Dedicated mentorship from experienced managers.
• Cutting-edge technology and tailor-made tools.
• Clear, accelerated career progression within Ebury.
• Dynamic and supportive culture prioritizing teamwork.
• Generous benefits package including healthcare and social benefits.