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email support fraud prevention aml sanctions bilingual english spanish📋 Description
- Safeguard clients from financial crime risk (AML, sanctions, fraud)
- Resolve customer issues via email and chat
- Liaise with various requests in the team workflow
- Manage information requests about client accounts
- Proactive follow-up with clients and sales for timely tasks
- Efficiently manage a personal portfolio of cases
🎯 Requirements
- University degree
- Diligent with attention to detail
- Proactive and able to work under pressure
- Strong written and verbal communication
- Fluent in English and Spanish; other languages a plus
- Curious and eager to learn; asks questions
🎁 Benefits
- Competitive starting salary with annual discretionary bonus
- Dedicated mentorship from experienced managers
- Cutting-edge technology and tailored tools
- Clear, accelerated career progression within Ebury
- Dynamic and supportive culture
- Generous location-tailored benefits including health care
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