Customer Service, Flex Pay (Start Date 3/2/2026)

📋 Description

• Provide timely, courteous customer care via calls, emails, chats, and SMS.
• Aim to exceed customer expectations by finding best solutions.
• Document customer interactions accurately across channels.
• Identify opportunities to optimize results and improve satisfaction.
• Become an expert on applicable tools and systems.
• Investigate problems and resolve payment objections to fit customer needs.

🎯 Requirements

• Bachelor's or Associate's degree preferred
• 1+ years in customer support with phone/email experience
• 6+ months of high volume call center experience required
• Financial services and travel industry experience preferred
• Strong attention to detail
• Excellent verbal and written communication skills

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• Competitive 401(k) program
• Medical, dental, vision, life insurance & disability
• Downtown Phoenix location near public transit
• Paid parking or platinum pass