Related skills
crm salesforce google workspace zendesk microsoft office📋 Description
- Respond to customer queries via Email, Live Chat, Telephony and Social Media.
- Coordinate with couriers and third parties to ensure best experience.
- Gather feedback for service improvements and product development.
- Build and maintain long-term customer relationships.
- Collaborate with sales, marketing, product and partners.
- Maintain positive ratings across review channels.
🎯 Requirements
- 2+ years experience in a customer service role.
- Excellent communication skills.
- CRM software knowledge e.g. Zendesk/Salesforce
- Strong problem-solving skills and creative thinking
- Attention to detail
- Good command of Google and Office Suites
🎁 Benefits
- Competitive Equity Package
- Generous Vacation Policy
- Duvet Day
- Mental Health Day
- 4 weeks of Work from Anywhere
- Professional Development
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