Related skills
slack github looker jira google workspace📋 Description
- Provide email, chat, and SeatGeek Enterprise phone support, including weekends.
- Use metrics and consumer insights to improve SeatGeek and measure performance.
- Daily use of Talkdesk, Zendesk, Slack, Google tools, Github, Looker, Jira.
- Go above and beyond for our customers.
- Attend weekly 1-on-1 and group strategy meetings.
- Advance to handle escalated contacts and CX improvements.
🎯 Requirements
- Love live events and empathize with SeatGeek customers.
- Bachelor's degree or equivalent; customer service experience.
- Data-minded; comfortable with numbers.
- Strong communication; able to talk to anyone.
- Passion for technology and customer experiences.
- Stay calm and level-headed under pressure.
- Reliable internet (min 35 Mbps; 50+ preferred).
- Proficiency in Spanish is a plus.
🎁 Benefits
- Discretionary annual bonus.
- Flexible work environment: remote or in-office.
- WFH stipend for home office setup.
- Generous PTO and up to 16 weeks family leave.
- Health, vision, dental, and life insurance.
- $500 per year for wellness expenses.
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