Related skills
customer service digital channels omnichannel complaint management regulatory compliance📋 Description
- Resolve escalated customer complaints per policy.
- Work within the Afterpay Complaints Management framework.
- Collaborate with Operations, Product and Tech teams.
- Support front-line teams to improve first contact resolution.
- Stay alert to trends in complaints and provide recommendations.
- Build product, process and procedure knowledge to help customers.
🎯 Requirements
- Minimum 2 years in Customer Service with escalation/complaints.
- Ability to champion the customer experience and build trust.
- Omnichannel service delivery experience (email, messaging and social).
- Self-driven team player in fast-paced, change-driven environment.
- Strong time management skills.
- Excellent written and verbal communication.
🎁 Benefits
- Remote work opportunities.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Family planning options.
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