Related skills
salesforce confluence zoom google workspace adp📋 Description
- Lead the CSM team and direct reports.
- Analyze analytics weekly/monthly and share insights.
- Handle customer escalations and ensure quick resolutions.
- Coordinate with Ops, Sales, Accounting, Product, Marketing.
- Drive process improvements and customer adoption.
- Own CS metrics and optimize the customer journey.
🎯 Requirements
- 5+ years in a SaaS customer service management role.
- Strong cross-functional collaboration and exec-level communication.
- Proficient in Excel, Word, PowerPoint and Google Suite.
- Salesforce experience; Gainsight (or ClientSuccess).
- Experience with Confluence or Wrike; product demos.
- HR systems experience: ADP, Small Improvements, BambooHR.
🎁 Benefits
- 12M+ users across 120 countries.
- Innovative team in finance, tech, and AI.
- Flexible, inclusive culture with competitive pay.
- Meaningful work driving efficiency and smarter decisions.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!