Related skills
communication crm root cause analysis ticketing multi-channel support📋 Description
- Own and resolve customer issues from initial contact to full resolution via phone and email.
- Diagnose system, connectivity, and equipment-related challenges.
- Triage service needs and coordinate with field technicians.
- Identify recurring issues and flag trends impacting customer experience.
- Communicate clearly with customers and internal teams to drive outcomes.
- Balance multiple priorities in a fast-paced, high-accountability environment.
🎯 Requirements
- 2+ years in a customer-facing role with problem-solving or technical exposure.
- Strong troubleshooting mindset; identify root causes rather than symptoms.
- Ability to learn systems quickly and navigate multiple tools at once.
- Clear, confident communication; explain complex issues simply.
- High ownership mentality.
- Experience in technical support, service coordination, or operations.
- Ability to recognize patterns and proactively solve recurring issues.
🎁 Benefits
- Health Benefits (Medical, Dental & Vision)
- Tuition Reimbursement Program
- Short & Long-term disability
- Life Insurance
- Flexible Spending Account (Section 125)
- Matching 401K retirement plan
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