Related skills
reporting customer service time management email support microsoft office📋 Description
- Answer high-volume calls; provide top-quality customer service.
- Process a high volume of inbound email requests.
- Monitor service agreements, alarm protocols, and reporting.
- Provide expert troubleshooting and customer education materials.
- Triage service needs and create work orders for AMAROK’s Technicians.
- Manage service ETA requests.
🎯 Requirements
- At least two years related experience – tech support/troubleshooting a plus.
- Strong time management and organizational skills in a fast-paced environment.
- Excellent written and verbal communication.
- Ability to handle high volume calls and emails daily.
- Active listening skills; build rapport and trust with customers.
- Team oriented and collaborative.
🎁 Benefits
- Health Benefits (Medical, Dental & Vision)
- Tuition Reimbursement
- Short & Long-term disability
- Life Insurance
- 401K with matching
- Generous PTO
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