Provide world-class customer service via Live Chat for corporate clients, customers and drivers.
Handle, investigate customer concerns and provide solutions.
Attend to enquiries, educate customers, and ensure first contact resolution.
Interact with Driver Operations & Finance team regularly.
Record details of enquiries, comments or complaints.
Provide support to users and drivers using the right methods/tools.

🎯 Requirements

Bachelor's degree or college experience preferred.
Minimum 1 year CS/contact center/BPO experience preferred.
Proficient and confident in English communication (written and verbal).
Positive, customer-oriented individual with strong communication skills.
Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively.
Willingness to work flexible shift schedules, including early mornings and public holidays.
Computer literacy; familiar with Google, spreadsheets, instant messaging.

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