Answer and resolve customer inquiries about payments, billing, hardware, software, and accounts.
Walk merchants through troubleshooting for card terminals, POS systems, and software.
Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
Use internal systems, knowledge bases, and tools to provide fast and accurate support.
Educate users on self-service features and digital support tools.
Document cases and follow up to ensure full resolution.

🎯 Requirements

Stellar verbal and written communication skills.
Strong technical curiosity and ability to navigate applications and systems.
Problem-solving skills with the ability to explain technical concepts clearly.
Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
Ability to multitask and stay organized in a fast-paced environment.
Flexibility to work varied shifts in a Monday - Friday support team.

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