Answer and resolve customer inquiries on payments, billing, hardware, and accounts.
Walk merchants through troubleshooting for terminals, POS, and software.
Diagnose issues and escalate complex cases to higher-tier teams.
Use internal systems and knowledge bases to provide fast, accurate support.
Educate users on self-service features and digital tools.
Document cases and follow up to ensure full resolution across channels.

🎯 Requirements

Stellar verbal and written communication skills.
Strong technical curiosity and ability to navigate applications and systems.
Problem-solving skills with ability to explain technical concepts clearly.
Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
Familiarity with payment processing or restaurant/hospitality technology is a plus.
Ability to multitask and stay organized in a fast-paced environment.

🎁 Benefits

We are an Equal Opportunity Employer and do not discriminate.

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