Answer and resolve customer inquiries about payments, billing, hardware, and accounts.
Troubleshoot credit card terminals, POS systems, and integrated software.
Diagnose issues and escalate complex cases to higher tiers.
Use internal systems and knowledge bases to deliver fast, accurate support.
Educate users on self-service features and digital support tools.
Document cases and follow up to ensure resolution.

🎯 Requirements

Stellar verbal and written communication skills.
Strong technical curiosity and ability to navigate applications and systems.
Problem-solving skills with the ability to explain technical concepts clearly.
Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
Ability to multitask and stay organized in a fast-paced environment.
Flexibility to work varied shifts in a 24/7/365 support team.

🎁 Benefits

Onsite opportunity at Shift4 HQ in Las Vegas, NV.

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