Customer Service Agent: Portuguese (afternoon shift)

📋 Description

• Provide customer service by email, phone or social media to resolve incidents.
• Manage incoming calls and chats and customer service inquiries.
• Provide accurate information using the right tools.
• Handle complaints, provide solutions and follow up for resolution.
• Follow procedures, guidelines and policies.
• Engage customers and support Operations when needed.

🎯 Requirements

• Previous experience in User Support or Customer Service.
• Zendesk experience preferred.
• High Portuguese level (oral & written) and fluent in English.
• Skilled at planning, organizing, prioritizing and multitasking.
• Excellent communication and interpersonal skills.
• Be decisive, reliable and detail-oriented.

🎁 Benefits

• Home office
• Great work environment with a young international team
• Salary advance option via Payflow
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership