Customer Service Agent (Italian Speaking) - Inbound B2B - Merchant Excellence Team - D1
Related skills
crm b2b english italian telephony📋 Description
- Own complex partner resolutions for Italian market.
- Handle inbound and live chat with merchants.
- Champion the Merchant experience to achieve CSAT.
- Promote value-add initiatives like merchant ads.
- Work in a fast-paced, global environment.
- Collaborate across teams to improve processes.
🎯 Requirements
- Fluent in Italian and English.
- Independent, high-volume workload management.
- CRM systems, telephony platforms, knowledge bases.
- Strong problem-solving and solution-based mindset.
- Commercial mindset to improve merchant outcomes.
- Operational curiosity and attention to detail.
🎁 Benefits
- 25 days holiday + bank holidays
- Time off for Charity days
- Subsidised health, dental, and life insurance
- Deliveroo Plus subscription
- Company-paid team meals
- Online learning courses and gym discounts
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