Customer Service Agent: German (afternoon shift)

📋 Description

• Customer Service by e‑mail, phone or social for incidents
• Managing incoming calls and chats and customer inquiries
• Provide accurate information using the right methods/tools
• Handle customer complaints and follow up to resolve
• Follow procedures, guidelines, and policies
• Schedule: 16:00–00:00 (5 days/week) with 30‑minute break

🎯 Requirements

• Previous experience in User Support or Customer Service
• Zendesk experience preferred
• Fluent German (oral & written) and Spanish or English
• Strong planning, organizing, prioritizing and multitasking
• Excellent interpersonal and communication skills
• Residency in Spain

🎁 Benefits

• Home office
• Great work environment with international team
• Payflow salary in advance
• 40% discount on Fever events and experiences
• Health Insurance
• Gympass Membership