Customer Service Agent – Fluent French Speaker

📋 Description

• Respond to customer inquiries about our products and services via email and phone.
• Stay cool under pressure and de-escalate challenging situations with professionalism and care.
• Document interactions and follow-ups to keep things seamless and stress-free for customers.
• Help customers get the most out of our solutions by providing training and guidance.
• Work with customers to identify the products and services that fit their needs.
• Advocate for customers by sharing feedback and collaborating with other teams to improve their experience.

🎯 Requirements

• Previous customer service experience, with a knack for building trust and understanding customer needs
• Fluency in English (written and spoken) and French language – a must-have for this role.
• Excellent communication skills – you can tailor your style to any audience.
• Problem-solving and critical thinking skills to tackle diverse challenges effectively.
• A positive, patient, and resilient attitude – you take tough situations in stride.
• Tech-savvy and eager to help customers navigate and maximize tech tools.

🎁 Benefits

• Be part of a team that’s committed to making a difference for our customers.
• Enjoy a flexible hybrid work setup, giving you the best of both worlds.
• Work with passionate colleagues in a supportive and innovative environment.