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customer support jira zendesk email live chat📋 Description
- Provide clear, prompt, empathetic support to customers
- Help customers resolve inquiries via email, live chat, and phone
- Build a network of support and trust with the team
- Gather customer feedback for Product and Development teams
- Advocate for customers and report improvements
- Seek solutions and share trends with leadership
🎯 Requirements
- Excellent communication and interpersonal skills
- Fluent in English and French
- 3+ years in fast-paced customer support
- Explain technical instructions clearly by phone, email, and chat
- Zendesk, LiveAgent or Jira experience is a plus
- Ability to multitask and take initiative
- Passion for solving customer problems
- Bachelor’s degree or equivalent
🎁 Benefits
- Competitive benefits package
- Volunteer hours and sabbatical
- Life, LTD, medical, dental and vision insurance
- Highly discounted Lifetime gym membership
- RRSP with employer match
- Collaborative coworkers
- Fast-growing FinTech opportunity
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