Customer Service Agent: Dutch ( mid shift)

📋 Description

• Customer service via email, phone, and social media to resolve incidents.
• Manage incoming calls, chats, and service inquiries.
• Provide accurate information using the right tools.
• Resolve complaints with timely solutions and follow-up.
• Follow procedures, guidelines, and policies; engage customers.
• Afternoon shift: 1pm–9pm, 5 days/week, 30-min break.

🎯 Requirements

• Excellent interpersonal and communication skills.
• Decisive and organized.
• Enjoy working in a dynamic, growing company.
• High or native Dutch level; fluent in Spanish or English.
• Experience with a ticketing system; Zendesk is a plus.
• Candidates must reside in Spain.

🎁 Benefits

• Working comfortably at home (100% remote).
• Full-time position.
• Resources for daily job needs.
• Career growth within Fever.
• Great team atmosphere.
• 40% discount on Fever events and experiences.
• Health Insurance.