Customer service via email, phone or social media to solve incidents
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide solutions and follow up to resolution
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

🎯 Requirements

Excellent interpersonal and communication skills
Decisive and organized
Enjoy working in a dynamic, growing team
Native or fluent Dutch; fluent in Spanish or English
Experience with a ticketing system; Zendesk a plus
Candidates must reside in Spain

🎁 Benefits

100% remote work
Full-time position
Daily work resources provided
Career growth within Fever
40% discount on Fever events
Gympass

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