Related skills
multichannel support case management escalations crm systems knowledge bases📋 Description
- Own complex partner resolutions; manage high-impact queries and escalations.
- Navigate multi-channel support; solve issues via non-live channels.
- Deliver end-to-end case management; keep Merchants updated throughout.
- Champion the Merchant experience; ensure detail-oriented, resolution-focused interactions.
- Help Merchants succeed - promote value-add initiatives like launching ads.
🎯 Requirements
- Proven ability to work independently; manage high-volume workload autonomously.
- Strong solution-based mindset; organized problem-solving in fast pace.
- Exceptional communication skills; handle sensitive cases with empathy and clarity.
- Commercial mindset; find ways to improve merchant returns on Deliveroo.
- Operational curiosity; detail-driven understanding of a three-sided marketplace.
- Technical aptitude; familiarity with CRM systems, telephony platforms, knowledge bases is a plus.
🎁 Benefits
- 25 days holiday + bank holidays and Time off for Charity days.
- Subsidised health, dental, and life insurance.
- Deliveroo Plus subscription and company-paid team meals.
- Online learning courses from global universities and gym discounts.
- Cycle to work scheme and pension contributions.
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