Customer Service Agent

📋 Description

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• Provide clear, prompt, empathetic customer support to Sezzle users
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• Show passion and connection with the product
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• Resolve inquiries via email, live chat, and phone
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• Build a network of support and trust with the team
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• Understand how customers use Sezzle and provide feedback to Product
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• Advocate for customers and propose improvements
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🎯 Requirements

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• Excellent communication and interpersonal skills
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• Fluent in written and spoken English
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• 3+ years in customer support
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• Proficient with email, phone, and live chat
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• Bachelor's degree or equivalent experience
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• Zendesk, LiveAgent or Jira experience; English & Spanish a plus
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🎁 Benefits

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• Remote role
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• Additional benefits after four months.
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