Related skills
data entry zendesk microsoft office google suite gds📋 Description
- Assist customers with inquiries, payments, and account changes via phone or email.
- Provide exceptional service by actively listening and addressing concerns.
- Use critical thinking to resolve customer issues and inquiries.
- Multitask in a fast-paced environment and adapt to priorities.
- Perform data entry to update customer information and accounts.
- Collaborate with teams to resolve issues and improve processes.
🎯 Requirements
- Excellent listening and understanding to grasp customer needs.
- Strong verbal and written communication with customers.
- Critical thinking and problem-solving abilities.
- Multitask and adapt to changing priorities in a fast-paced environment.
- Proficient data entry with high accuracy.
- Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
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