Customer Service Advisor (Upselling)

Added
18 days ago
Type
Full time
Salary
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Related skills

communication sales negotiation upselling retention

๐Ÿ“‹ Description

  • Join the Proactive Growth team in Bristol to upsell and retain customers.
  • Hybrid work: 3+ days in the office, with 2 days from home after probation.
  • Upsell and retention focus across UK and Irish merchants.
  • Churn prevention and portfolio protection to boost CSAT and revenue.
  • Collaborate to deliver Dojoโ€™s customer-first strategy.

๐ŸŽฏ Requirements

  • Strong communication and negotiation skills; handle objections well.
  • Experience in fast-paced environments; comfortable meeting targets.
  • Results-driven with a target-driven mindset.
  • Proactive energy; outbound calling to understand needs and upsell.
  • Resilient; positive in tough conversations and customer outcomes.
  • Experience in retentions or outbound sales is desirable but not essential.

๐ŸŽ Benefits

  • Hybrid working after probation with split office/home days.
  • Office in Bristol; central location near Temple Meads.
  • Equipment provided on day one.
  • Induction group on 6 July.
  • Office-first culture with Dojo offices across Europe.
  • Dojo values and inclusive, diverse team.
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