Customer Service Advisor (Italian Speaker)

📋 Description

• Be the first point of contact; resolve queries across email, phone, chat.
• Provide information and guidance on products and services.
• Own case resolution following company processes and guidelines.
• Handle demanding customers with professionalism and empathy; focus on solutions.
• Advocate for customer needs with internal teams; support localization initiatives.
• Contribute to a positive work environment aligned with Farfetch values.

🎯 Requirements

• 1+ year experience in customer service; fashion/e-commerce preferred.
• Excellent written and spoken English and Italian (mandatory).
• Strong IT skills (customer service tools and Windows) to guide customers on digital platforms.
• Excellent communication; ability to resolve complex issues with a positive approach.
• Strong multitasking, attention to detail, critical thinking, and organizational skills.
• Self-driven; strong team player; late shifts available; sports/sportswear interest a plus.

🎁 Benefits

• Health insurance for the whole family and well-being support.
• Extra days off, sabbatical program, and community days.
• Training opportunities and free Udemy access.
• Flexible benefits program.