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windows customer service e-commerce english italian๐ Description
- Be first contact, providing optimum service across email, phone, and chat.
- Provide information and best advisory on products and services.
- Take ownership of case resolution per company processes.
- Manage demanding customers with professionalism and empathy.
- Advocate for customer needs with internal teams to localize.
- Support own development and help teammates maximize potential.
๐ฏ Requirements
- Experience in customer service (min 1 year).
- Excellent English and Italian proficiency (written and spoken).
- Good IT skills, including Windows packages.
- Strong communication skills and positive problem solving.
- Multi-tasking ability with eye for detail and organization.
- Self-driven, team player; available for late shifts.
๐ Benefits
- Health insurance for the whole family.
- Extra days off, sabbatical program and community days.
- Training opportunities and free Udemy access.
- Flexible benefits program.
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