Customer Service Advisor (Italian Speaker)

📋 Description

• Be the first point of contact, resolving queries across email, phone, and chat.
• Provide information and advisory on products and services.
• Take ownership of case resolution following company processes.
• Manage demanding customers with professionalism and emotional intelligence.
• Advocate for customer needs with internal teams, boosting localization initiatives.
• Develop yourself and support others to maximize team potential.
• Contribute to a great work environment aligned with Farfetch and partner values.

🎯 Requirements

• 1+ years of customer service experience; fashion/e-commerce preferred.
• Fluent in English and Italian (written and spoken).
• Strong IT skills (CS tools and Windows) to guide customers.
• Excellent communication skills to resolve complex issues.
• Strong multi-tasking, detail-oriented, with critical thinking.
• Passion for sports and sportswear is a plus.
• Self-driven team player.
• Available to work late shifts.

🎁 Benefits

• Health insurance for the whole family.
• Flexible working environment and wellbeing tools.
• Extra days off, sabbatical program, community days.
• Training opportunities and free Udemy access.
• Flexible benefits program.