Be first contact for German customers; resolve queries across email, phone, and chat.
Provide product and service information and guidance.
Own case resolution; follow company processes and guidelines.
Handle demanding customers with professionalism; focus on solutions and retention.
Advocate for customer needs with internal teams; identify localization initiatives.
Support own development and help others maximize team potential.
Contribute to a positive work environment and align with Farfetch values.

🎯 Requirements

1+ year in customer service; ideally fashion/e-commerce.
Fluent in English and German.
Good IT skills (CS tools and Windows) to guide customers on digital platforms.
Excellent communication; resolve complex issues with a positive approach.

🎁 Benefits

Health insurance for family; flexible work environment and well-being tools.
Extra days off, sabbatical and volunteering days.
Training opportunities; free Udemy access.
Flexible benefits program.

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