Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

📋 Description

• Be first point of contact, resolving queries across email, phone, and chat.
• Be the face of Farfetch Platform Solutions to customers and partners.
• Provide information and advisory on products and services.
• Own case resolution following company processes and guidelines.
• Manage demanding customers with professionalism and retention focus.
• Advocate for customer needs, boosting localization initiatives.

🎯 Requirements

• Experience in customer service (min 1 year), fashion/e-commerce preferred.
• Excellent English written and spoken.
• Good IT skills; guides customers on digital platforms.
• Strong communication; resolve complex issues with a positive approach.
• Multi-tasking, detail-oriented, organized, critical thinker.
• Passionate about sports and sportswear; team player.

🎁 Benefits

• Health insurance for the whole family.
• Flexible working environment and well-being support.
• Extra days off and sabbatical program.
• Flexible benefits program.