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windows customer service english multichannel📋 Description
- Be first point of contact for customers across email, phone, and chat.
- Provide information and guidance on products and services.
- Take ownership of case resolution per company process.
- Manage demanding customers with professionalism and emotional intelligence.
- Advocate for customers by coordinating with internal teams on localization.
- Develop self and support others to maximize team potential.
🎯 Requirements
- Experienced in customer service (min 1 year), fashion/e-commerce preferred.
- Excellent English proficiency in written and spoken form.
- Good IT skills (customer service tools and Windows).
- Strong communication skills to resolve complex issues positively.
- Natural multi-tasking ability with keen attention to detail.
- Passionate and knowledgeable about sports and sportswear.
🎁 Benefits
- Training opportunities and free Udemy access.
- Flexible benefits program.
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