Customer Service Advisor - Energy (Remote UK)

Added
16 days ago
Type
Full time
Salary
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Related skills

communication customer service teamwork empathy

๐Ÿ“‹ Description

  • Explain bills, meters and tariffs to customers clearly.
  • Resolve billing, meter and energy queries quickly.
  • Deliver end-to-end service with no transfers.
  • Think on your feet โ€“ no scripts, real conversations.
  • Care for customers with warmth and empathy.
  • Encourage greener energy by advising on options.

๐ŸŽฏ Requirements

  • Live for great customer service.
  • Ask questions and embrace change.
  • Support colleagues, work as a team.
  • Care about the planet and greener energy.
  • Spot problems and fix them.
  • Tackle tough calls head-on.
  • Show empathy to those needing help.

๐ŸŽ Benefits

  • EV salary sacrifice โ€“ drive electric and save
  • Cycle-to-work scheme
  • Share options โ€“ own a piece of the pie
  • Fully stocked kitchens โ€“ snacks fuel your day
  • Weekly Family Dinner catch-ups
  • Home-based role
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