Related skills
communication customer service time management problem solving conflict resolution📋 Description
- Making energy easy: explain bills, meters, tariffs clearly.
- Solve problems like billing queries, meter issues, complex questions.
- Deliver end-to-end service from first contact to resolution.
- Think on your feet; no scripts, adapt to situations.
- Treat every customer with warmth, care, and patience.
- Help customers while supporting greener energy choices.
🎯 Requirements
- Excellent customer service mindset
- Clear communication skills
- Empathy and patience
- Problem-solving abilities
- Active listening
- Conflict resolution
- Time management and organization
🎁 Benefits
- EV salary sacrifice – drive electric and save
- Cycle-to-work scheme
- Share options – own a piece of the pie
- Fully stocked kitchens – snacks fuel your day
- Weekly Family Dinner catch-ups
- Home-based role
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