Related skills
communication billing customer service empathy energy tariffs📋 Description
- Make energy easy by helping customers with bills, meters, and tariffs
- Resolve billing queries, meter issues, or energy questions quickly
- Provide end-to-end service; handle queries from start to finish
- Think on your feet with real conversations, no scripts
- Treat customers with warmth and care, going the extra mile
- Help customers move to greener energy options and make a real impact
🎯 Requirements
- Passion for delivering great customer service
- Strong communication, listening and problem-solving skills
- Ability to work in a fast-paced environment and learn quickly
- Empathy and patience with customers, including those in vulnerable situations
- Team player who supports colleagues and shares knowledge
🎁 Benefits
- EV salary sacrifice – drive electric and save
- Cycle-to-work scheme
- Share options – own a piece of the pie
- Fully stocked kitchens and snacks
- Weekly family dinners
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