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communication crm upselling problem solving email📋 Description
- You'll handle inbound calls, emails, live chats, and reach out to customers.
- Answer questions—from basic account updates to troubleshooting tech issues.
- Deliver excellent service across all channels.
- Have value-based conversations, upsell to maximize product use.
- Juggle various internal and external systems.
- Take on problems with a Right First Time attitude.
🎯 Requirements
- Background in retail, hospitality, or contact-centre support; customer obsession.
- Commit to delivering outstanding service and prioritising customer satisfaction.
- Ability to build relationships and communicate clearly.
- Proactive, can-do attitude with strong problem-solving.
- Comfortable wearing multiple hats and juggling tasks.
- Confident to suggest improvements and continuously improve.
🎁 Benefits
- Office-first culture; 3+ days/week in the office; 2 days from home after probation.
- Equipment provided on day one (laptop, headset, etc.).
- Induction group starts 22 June 2026.
- Growth in a diverse, inclusive team.
- Bristol office near Temple Meads station.
- Opportunity to shape Dojo products through feedback.
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