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french customer service english hybrid multichannel support📋 Description
- Multichannel support: inbound calls, emails, and live chats.
- Problem solver: assist with account mgmt and tech issues.
- Ownership: take issues on with a Right First Time mindset.
- Continuous improvement: share feedback to evolve processes.
🎯 Requirements
- Languages: French and professional English.
- Service mindset: genuine desire to help people.
- Agility: multitask across systems and wear multiple hats.
- Communication: strong verbal and written skills in both languages.
- Attitude: proactive, can-do spirit and teamwork.
🎁 Benefits
- Hybrid work after 6 months: 3 days in-office, 2 days remote.
- Office in Barcelona, 22 District.
- Fully equipped from Day 1: laptop, headset, and more.
- Start date: April 13, 2026.
- 39 hours per week with 12 weeks of advance scheduling.
- Office-first culture: 4+ days per week in-office.
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