Customer Service Administrator

📋 Description

• Welcoming guests, checking students in, and assisting with scheduling.
• Answer in-person student inquiries about classes, testing, and site questions.
• Answer virtual inquiries via chat or phone promptly.
• Accurate data entry of student information and CRM records.
• Assist Site Manager with class schedules, attendance, inventory, and reporting.
• Keep classrooms and facilities neat, stocked, and maintained.

🎯 Requirements

• High school diploma or GED required; some college preferred.
• Minimum 1-2 years of customer-facing experience.
• Proficient in Microsoft Office.
• Basic experience with CRM software preferred.
• Excellent customer service skills with a pleasant demeanor.
• Ability to multi-task and think critically in a fast-paced environment.
• The ability to lift boxes up to 40 pounds.
• Sitting or standing for extended periods.
• Ability to set up, break down, and move tables and chairs for events.