Related skills
crm customer service data entry microsoft office inventory management📋 Description
- Handles service inquiries in person, by phone, and online
- Manages escalations with active listening and de-escalation
- Documents interactions in CRM per criteria and SLAs
- Performs class processing and accurate student/class data entry
- Assists licensing applications and processes fingerprints
- Maintains facility, inventory, and supports scheduling
🎯 Requirements
- 1+ year experience in customer service or admin
- HS diploma or GED; some college preferred
- Evenings and some weekends availability
- Bilingual English/Spanish preferred
- Adaptable to change; able to multi-task quickly
- 20+ wpm typing; MS Office proficiency
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