Related skills
communication customer success negotiation retention cross-functional collaboration📋 Description
- Retain customers via calls, email, and text; address concerns and keep them happy.
- Gather and act on feedback from at-risk customers to improve product/experience.
- Develop repeatable retention processes and resources to scale the team.
- Negotiate and problem-solve with customers to demonstrate CompanyCam's value.
- Collaborate cross-functionally with Sales, Product, and Support to shape the roadmap.
- Prioritize and manage multiple customer requests, deciding what to address first.
🎯 Requirements
- Strong communication and active listening to understand customer stories.
- Persuasive, empathetic attitude that supports customer success.
- Problem-solving skills and confident handling of tough conversations.
- Independently manage a fast-paced workload with composure and follow-through.
- Business mindset balancing customer needs with CompanyCam goals.
- Growth mindset and creativity to bring new ideas.
🎁 Benefits
- Part-time internship; 20-25 hrs/week (not to exceed 32).
- On-site role based in Lincoln, Nebraska.
- Equal-opportunity employer; respect, inclusion, growth.
- Apply directly through our careers page.
- Accommodations available via jobs@companycam.com.
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