Customer Retention Specialist I

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

crm saas gohighlevel

๐Ÿ“‹ Description

  • Proactive outreach and engagement with at-risk customers.
  • Conduct daily outbound calls and emails.
  • Identify root causes of customer concerns and diagnose issues.
  • Provide consultative guidance to retain and support customers.
  • Communicate value of HighLevel services clearly.
  • Support churn reduction and revenue retention goals.

๐ŸŽฏ Requirements

  • Strong English communication (verbal and written)
  • 2+ years in Customer Service or B2B Sales
  • Bachelorโ€™s degree preferred
  • Remote work experience with daily targets
  • Familiarity with SaaS products and CRMs (GHL a plus)
  • Google Workspace proficiency and multitasking

๐ŸŽ Benefits

  • Remote-first, global team
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