Customer Retention Specialist I

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

crm outreach saas google sheets google docs

📋 Description

  • Conduct daily outbound outreach to assigned accounts.
  • Engage customers flagged for health score declines.
  • Engage customers with payment failures.
  • Engage customers with cancellation intent.
  • Identify root causes via active listening and discovery.
  • Provide consultative guidance and solutions to retain customers.

🎯 Requirements

  • Strong English communication (verbal & written)
  • Effective objection-handling and follow-up
  • Experience in remote environments with structured daily targets
  • Familiarity with SaaS products and CRM systems (GHL a plus)
  • Bachelor’s degree preferred; 2+ years in Customer Service or B2B Sales
  • Working knowledge of Google Suite (Docs, Sheets, Calendar)
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