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outreach sales customer service training telephony📋 Description
- Process outbound calls to existing customers about expiring prescriptions and reorder reminders
- Consult customers on the best value for their contact lens purchases on each call
- Support customers across channels: calls, chat, MMS, emails
- Identify and resolve concerns to create a positive customer experience
- Maintain high performance metrics including revenue per call and quality
- Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
🎯 Requirements
- High school diploma (or GED)
- Great typing skills (at least 35 words per minute)
- Technical aptitude
- Reliable internet with speeds of 20 Mbps down and 10 Mbps up
- A private, dedicated workspace free from interruption
- Ability to show up on time for scheduled shifts
🎁 Benefits
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and frames
- Tuition reimbursement for eligible courses
- Approved remote locations: North Carolina, Texas, Utah
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