Customer Retention Director

Added
4 days ago
Type
Full time
Salary
Salary not provided

Related skills

braze user segmentation cohort analysis clevertap iterable

πŸ“‹ Description

  • Own retention as a cross-functional system spanning CRM, Product, and Data
  • Define lifecycle strategy across activation, retention, engagement, and referral
  • Lead CRM channels end to end (push, email, in-app, app inbox)
  • Build and scale a lifecycle system driving repeat usage and revenue
  • Refine segmentation across user types, markets, and behaviors with Data/CRM
  • Design experiments across messaging, timing, journeys, and incentives

🎯 Requirements

  • 10+ years in CRM, lifecycle, retention, or growth roles
  • Experience owning lifecycle strategy in a B2C or mobile-first company
  • Strong hands-on experience with CRM platforms (CleverTap, Braze, Iterable, etc.)
  • Proven ability to drive measurable improvements in retention, LTV, or repeat rate
  • Strong experimentation mindset (A/B testing, cohort analysis, incrementality)
  • Deep understanding of user segmentation and lifecycle journeys

🎁 Benefits

  • Health Insurance
  • Work-from-anywhere stipend
  • Wellness and learning credits
  • Annual all-expenses-paid company retreat
  • Other benefits
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Marketing Jobs. Just set your preferences and Job Copilot will do the rest β€” finding, filtering, and applying while you focus on what matters.

Related Marketing Jobs

See more Marketing jobs β†’