Customer Retention Account Manager

Added
4 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm salesforce powerpoint microsoft excel microsoft word

๐Ÿ“‹ Description

  • Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
  • Manage cadence for effective renewal forecasts and projections
  • Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
  • In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
  • Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments

๐ŸŽฏ Requirements

  • 5+ years in Sales, Customer Success or related field
  • Proven sales experience with negotiation and interpersonal skills
  • Quota carrying experience in SaaS with retention/growth quotas
  • Experience managing a pipeline and closing large enterprise SaaS contracts/ renewals
  • English and Hebrew at a high level; French speaker is an advantage
  • Excellent time, process management and attention to detail

๐ŸŽ Benefits

  • Referral bonus: 2000
  • Hybrid work model
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