Manage end-to-end product and engineering response to large-scale issues
Create and maintain real-time monitoring on incidents
Analyze data from internal and external incidents
On-call for after-hours incident response
Create, present and own postmortems outcomes
Collaborate with cross-functional teams across Product, Engineering, SCC and Ops

🎯 Requirements

2+ years iOS and Android technical support
2+ years internal and external customer support
Intermediate SQL knowledge
2+ years with JIRA and ticketing systems
Experience with agile development processes
Strong analytical skills and technical background

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