Related skills
crm customer success salesforce renewals data-driven📋 Description
- Manage full renewal lifecycle from engagement to closure
- Initiate renewals 60-90 days in advance
- Drive timely closures before contract start dates
- Maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Maintain renewal forecasts and pipeline visibility in Salesforce
- Track metrics like customer health, engagement, and usage
🎯 Requirements
- Experience in renewals, CS, or revenue roles (CSM/SDR/BDR/AM)
- Proven ability to drive retention and predictable renewals
- Comfortable with commercial conversations and negotiations
- Strong analytical and process-oriented thinking
- Fluent in English and Spanish; additional languages a plus
- Salesforce and ChurnZero experience
🎁 Benefits
- Growing, global SaaS company focused on customer success
- Diverse, remote-first team
- Direct impact on retention and customer satisfaction in key segment
- Grow your career by owning strategic programs that scale success
- Employee stock option program; stake in the company's success
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